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Japan Gray Line · 28 Tokyo hotels

Fuji and Hakone, starting at your hotel

Japan Gray Line collects you at one of 28 designated Tokyo hotels, drives to the Fuji 5th Station and the Gotemba peace park, then on to Owakudani, the Hakone Ropeway and Lake Ashi, and sends you back by Shinkansen to Tokyo Station. Pick it for the morning: no hunting for a flag in Shinjuku, and a national-licence guide on board.

Fuji & Hakone Tour with Hotel Pickup

About this experience

Japan Gray Line is one of Tokyo's oldest operators for foreign visitors, and its guides hold the national guide-interpreter licence. The pickup runs from 28 designated hotels; the departure point on the listing is the ANA InterContinental in Akasaka. Your exact time depends on the hotel, so check the voucher and Gray Line's own timetable. Guests report pickups between about 8:30 and 9:00, and some hotels are served by a taxi or a short walk to a nearby hotel where the coach stops. Book at least an hour before your pickup time. There's no drop-off at hotels at the end.

The listing gives 30 minutes at the 5th Station, or at the highest point open when snow, traffic or delays close the road. One March group stopped at the 4th Station; in April 2025 snow sent another to a lake. Then Gotemba: 40 minutes for a Japanese lunch (stairs up to the restaurant) and 20 at the peace park, which one guest warned sits on a steep hill. In Hakone come 20 minutes at Owakudani's black-egg house, 15 on the ropeway (Gray Line calls it the sky gondola) and 30 on the Lake Ashi cruise.

The day finishes at Odawara with a Shinkansen to Tokyo Station Marunouchi side, or you can book the cheaper option that ends at Odawara without a train ticket. Queues are the weak spot. In March guests waited an hour or more at the ropeway and lost the cruise or Hakone Shrine; missed tickets were refunded at 1,000 yen. At $129 with lunch and the train included, it sits between the H.I.S. day and the flagship.

  • Pickup at 28 designated Tokyo hotels
  • National-licence English guide-interpreter
  • Fuji 5th Station, in season, and the Gotemba peace park
  • Owakudani, Hakone Ropeway and Lake Ashi cruise, tickets included
  • Shinkansen to Tokyo Station, or an Odawara finish

How the day runs

  1. 8:30 to 9:00Hotel pickup

    At your chosen designated hotel. You may be walked or taxied to a nearby hotel to board. Watch for a message with your exact time.

  2. About 2 hCoach to Fuji

    Out of Tokyo and up toward the 5th Station.

  3. 30 minFuji 5th Station

    Or the highest point open: in winter or when the tour runs late, a lower station.

  4. 1 hLunch and the peace park in Gotemba

    40 minutes for lunch, up a flight of stairs, then 20 at the peace park with its white stupa and view of Fuji.

  5. About 1 h 05Owakudani, ropeway, cruise

    20 minutes at the Owakudani Kurotamago-kan (black egg house), 15 on the ropeway, 30 on Lake Ashi.

  6. About 35 minShinkansen to Tokyo

    From Odawara to Tokyo Station; the guide helps you to the platform. You get yourself from Tokyo Station to the hotel.

What's included

Included

  • National-licence English guide-interpreter
  • Pickup at designated Tokyo hotels
  • Ropeway (sky gondola) ticket
  • Lake Ashi cruise ticket
  • Shinkansen to Tokyo Station, on the bullet train option
  • Lunch, on the lunch option

Not included

  • Hotel drop-off
  • Wi-Fi on the coach
  • Special meals for allergies or diets
  • Tips (not expected)

Who it suits

Book it if

  • You'd rather start at your hotel than find a meeting point
  • You're staying near one of the 28 pickup hotels
  • You want a national-licence guide
  • You're travelling with kids aged 6 or over (one family took a 6 and a 10-year-old)

Skip it if

  • Your hotel isn't on the list (check before booking)
  • You have dietary restrictions and want lunch included
  • You have back problems, a heart condition or asthma
  • You can't cope with an hour in a ropeway queue at busy times

What guests say

★★★★★

It was fast- paced and lasted all day, but you get A LOT in. We did the add-on lunch and bullet train options. The lunch was delicious. [...] We travelled as a family of 4 (2 adults, 10 yr old, and 6 yr old) and everyone enjoyed this tour.

Rebecca · Sep 2026
★★★★★

Being driven through the country side filled with autumn leaves, with stunning views of Fuji was just the break we needed. [...] Only bummer was we had to skip the gondola ride due to heavy winds in that area, but that's the chances you take with this kind of tour.

Daniel · Nov 2025
★★★★★

We had our luggage with us as we were staying in Hakone after the tour. Yoshi, the tour operator was kind enough to ask where I was staying in Hakone and ensure I could get to my hotel from where the boat docked.

Brenda · Oct 2025
★★★★★

We arrived early at the meeting point and were taken by taxi to meet others at a second meeting point at a nearby hotel. Once we got onto the tour bus the journey was comfortable and pleasant.

Pollyanna · Oct 2025

Tips before you book

  • Check your pickup time on the voucher and Gray Line's timetable. A guest's voucher said 8:30 but the hotel's slot was 8:55.
  • Expect to be moved: some hotels feed a taxi or a walk to another hotel where the coach stops.
  • Bring rain gear and a warm layer, as the listing advises; the 5th Station and Owakudani are cold and windy.
  • With allergies or a strict diet, book the option without lunch and bring food.
  • Staying in Hakone after the tour? Tell the guide early; one guest with luggage was helped to her hotel from the boat pier.

Read next:

Frequently asked questions

Which hotels does the pickup cover?

28 designated hotels in central Tokyo, listed at booking; the main departure point is the ANA InterContinental Tokyo in Akasaka. Pickup times differ by hotel. If yours isn't listed, pick the closest one, or take a meeting-point tour such as the Japan Panoramic Tours day.

Does the tour drop us back at the hotel?

No. Hotel drop-off is excluded. The bullet train option ends at Tokyo Station, and the cheaper option ends at Odawara Station with no train ticket. If you miss your train at Odawara because of traffic, take the next one in the non-reserved cars; there's no refund.

What happens if the ropeway or cruise is cancelled?

The guide substitutes one or two stops such as Hakone Shrine, the Hakone Geo Museum, the Komagatake Ropeway, Narukawa Museum, a Lake Kawaguchi cruise or the Mt Fuji Panoramic Ropeway. Guests who missed a ticketed ride were refunded 1,000 yen.

Is lunch included, and what is it?

On the lunch option, yes: a Japanese meal in Gotemba, up a flight of stairs. Guests rate it from "very tasty" to disappointing. No special meals are possible, so choose the no-lunch option if you have allergies or restrictions.

Ready to book

Book Hotel pickup Fuji & Hakone

Pickup at your Tokyo hotel, a licensed guide, the ropeway and cruise, and the Shinkansen back.

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Pickup at your Tokyo hotel, a licensed guide, the ropeway and cruise, and the Shinkansen back.

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